Distribution across 10 profiles.
Middle half of Industrial-Organizational Designer (Service Focus)s score between 22% and 27%.
0%
50%
100%
p10 · 20%
27% · p90
Task breakdown by work type
On-screen work14%
Done entirely on a computer. High AI exposure — these tasks are already in the automation zone.
In-person + screen64%
Physical sensing, digital output — e.g. interviewing someone then writing a report. Partially protected.
Computer + action7%
Computer input, real-world output — needs someone to act on it, not just software.
Fully in-person15%
No computer required. Furthest from automation — the strongest human advantage.
Typical tasks
3 synthetic profiles for a Industrial-Organizational Designer (Service Focus), ordered by automation exposure.
Tab between them to see how task mix drives the score difference.
TaskTimeTypeExposure
Designing and optimizing service workflows (e.g., customer onboarding processes, complaint resolution paths) using flowcharts, journey maps, and process documentation
30%AD
24%
Presenting findings and recommendations to senior leadership, including business cases for proposed changes
deep expertisesocial core
29%DA
8%
Conducting interviews and focus groups with employees and customers to gather insights about pain points and improvement opportunities in service delivery
deep expertisesocial element
17%AD
14%
Facilitating workshops with cross-functional teams (e.g., frontline staff, managers, IT) to co-create solutions for service challenges
deep expertisesocial core
14%AA
3%
Developing training materials and guidelines for employees to implement new service processes or tools
deep expertisesocial element
5%AD
17%
Analyzing service performance data (e.g., wait times, resolution rates, customer satisfaction scores) to identify trends and recommend changes
1%DD
63%
Piloting and testing new service designs (e.g., A/B testing digital interfaces or physical layouts) and iterating based on feedback
deep expertisesocial element
1%AD
15%
TaskTimeTypeExposure
Designing and optimizing service workflows (e.g., customer onboarding processes, complaint resolution paths) using flowcharts, journey maps, and process documentation
28%AD
25%
Facilitating workshops with cross-functional teams (e.g., frontline staff, managers, IT) to co-create solutions for service challenges
deep expertisesocial core
18%AA
7%
Analyzing service performance data (e.g., wait times, resolution rates, customer satisfaction scores) to identify trends and recommend changes
15%DD
60%
Piloting and testing new service designs (e.g., A/B testing digital interfaces or physical layouts) and iterating based on feedback
10%AD
42%
Developing training materials and guidelines for employees to implement new service processes or tools
9%AD
30%
Presenting findings and recommendations to senior leadership, including business cases for proposed changes
deep expertisesocial core
9%DA
0%
Conducting interviews and focus groups with employees and customers to gather insights about pain points and improvement opportunities in service delivery
deep expertisesocial core
9%AD
8%
TaskTimeTypeExposure
Designing and optimizing service workflows (e.g., customer onboarding processes, complaint resolution paths) using flowcharts, journey maps, and process documentation
29%AD
23%
Conducting interviews and focus groups with employees and customers to gather insights about pain points and improvement opportunities in service delivery
deep expertisesocial core
23%AD
16%
Analyzing service performance data (e.g., wait times, resolution rates, customer satisfaction scores) to identify trends and recommend changes
20%DD
63%
Facilitating workshops with cross-functional teams (e.g., frontline staff, managers, IT) to co-create solutions for service challenges
deep expertisesocial core
10%AA
0%
Piloting and testing new service designs (e.g., A/B testing digital interfaces or physical layouts) and iterating based on feedback
8%AD
38%
Developing training materials and guidelines for employees to implement new service processes or tools
6%AD
28%
Presenting findings and recommendations to senior leadership, including business cases for proposed changes
deep expertisesocial core
0%DA
6%
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AI tools for this role
Tools relevant to the most automatable tasks in this profession.
