Distribution across 38 profiles.
Middle half of Insurance Claims Adjusters score between 25% and 36%.
0%
50%
100%
p10 · 23%
40% · p90
Task breakdown by work type
On-screen work38%
Done entirely on a computer. High AI exposure — these tasks are already in the automation zone.
In-person + screen35%
Physical sensing, digital output — e.g. interviewing someone then writing a report. Partially protected.
Computer + action13%
Computer input, real-world output — needs someone to act on it, not just software.
Fully in-person13%
No computer required. Furthest from automation — the strongest human advantage.
Typical tasks
3 synthetic profiles for a Insurance Claims Adjuster, ordered by automation exposure.
Tab between them to see how task mix drives the score difference.
TaskTimeTypeExposure
Communicate decisions to claimants—approving, denying, or requesting additional information—via phone, email, or letter
some context neededsocial core
25%DA
8%
Review claim documents (police reports, medical records, repair estimates, photos) and extract key facts into claim management system
24%AD
46%
Negotiate settlement amounts with repair vendors, medical providers, or claimant representatives
deep expertisesocial core
17%AA
0%
Investigate suspicious claims by reviewing inconsistencies, requesting additional documentation, or coordinating with fraud specialists
deep expertisesocial element
13%DD
32%
Research policy language, coverage limits, exclusions, and precedent cases to determine if claim is covered
deep expertise
11%DD
26%
Interview claimants and witnesses via phone or video to gather details about incident and verify facts against documentation
deep expertisesocial core
6%AD
8%
Generate formal claim decisions, denial letters, or settlement paperwork with proper legal language and citations
1%DD
94%
TaskTimeTypeExposure
Review claim documents (police reports, medical records, repair estimates, photos) and extract key facts into claim management system
28%AD
34%
Research policy language, coverage limits, exclusions, and precedent cases to determine if claim is covered
18%DD
65%
Communicate decisions to claimants—approving, denying, or requesting additional information—via phone, email, or letter
some context neededsocial core
16%DA
8%
Negotiate settlement amounts with repair vendors, medical providers, or claimant representatives
deep expertisesocial core
12%AA
0%
Investigate suspicious claims by reviewing inconsistencies, requesting additional documentation, or coordinating with fraud specialists
deep expertisesocial element
12%DD
26%
Generate formal claim decisions, denial letters, or settlement paperwork with proper legal language and citations
11%DD
86%
Interview claimants and witnesses via phone or video to gather details about incident and verify facts against documentation
deep expertisesocial element
0%AD
10%
TaskTimeTypeExposure
Review claim documents (police reports, medical records, repair estimates, photos) and extract key facts into claim management system
31%AD
47%
Interview claimants and witnesses via phone or video to gather details about incident and verify facts against documentation
deep expertisesocial core
16%AD
11%
Investigate suspicious claims by reviewing inconsistencies, requesting additional documentation, or coordinating with fraud specialists
16%DD
56%
Generate formal claim decisions, denial letters, or settlement paperwork with proper legal language and citations
11%DD
77%
Research policy language, coverage limits, exclusions, and precedent cases to determine if claim is covered
11%DD
62%
Communicate decisions to claimants—approving, denying, or requesting additional information—via phone, email, or letter
some context neededsocial core
7%DA
11%
Negotiate settlement amounts with repair vendors, medical providers, or claimant representatives
deep expertisesocial core
5%AA
0%
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AI tools for this role
Tools relevant to the most automatable tasks in this profession.
