Distribution across 10 profiles.
Middle half of It Operations Specialists score between 38% and 47%.
0%
50%
100%
p10 · 35%
51% · p90
Task breakdown by work type
On-screen work61%
Done entirely on a computer. High AI exposure — these tasks are already in the automation zone.
In-person + screen16%
Physical sensing, digital output — e.g. interviewing someone then writing a report. Partially protected.
Computer + action22%
Computer input, real-world output — needs someone to act on it, not just software.
Fully in-person2%
No computer required. Furthest from automation — the strongest human advantage.
Typical tasks
3 synthetic profiles for a It Operations Specialist, ordered by automation exposure.
Tab between them to see how task mix drives the score difference.
TaskTimeTypeExposure
Plan capacity, evaluate new tools and infrastructure, and participate in meetings to align IT operations with business needs
deep expertisesocial core
29%DA
6%
Troubleshoot and resolve hardware and software issues reported by end users or detected through monitoring; perform diagnostics and apply fixes
deep expertisesocial element
23%AD
18%
Monitor system health, server uptime, and network performance using dashboards and alerting tools; respond to automated alerts and escalate critical issues
19%DD
55%
Perform routine maintenance tasks: patching systems, updating software, backing up data, and testing disaster recovery procedures
14%DD
87%
Communicate with stakeholders and other teams about system status, maintenance windows, incident impacts, and resolution progress
deep expertisesocial core
7%DA
7%
Manage user access: provisioning/deprovisioning accounts, resetting passwords, configuring permissions across systems and applications
3%DD
74%
Document infrastructure changes, create runbooks for common procedures, and maintain IT asset inventory and configuration records
1%DD
55%
Perform security hardening tasks: configure firewalls, review logs for suspicious activity, apply security patches, and assist with compliance audits
1%DD
56%
TaskTimeTypeExposure
Troubleshoot and resolve hardware and software issues reported by end users or detected through monitoring; perform diagnostics and apply fixes
deep expertisesocial element
26%AD
6%
Perform routine maintenance tasks: patching systems, updating software, backing up data, and testing disaster recovery procedures
25%DD
88%
Monitor system health, server uptime, and network performance using dashboards and alerting tools; respond to automated alerts and escalate critical issues
14%DD
56%
Communicate with stakeholders and other teams about system status, maintenance windows, incident impacts, and resolution progress
deep expertisesocial core
13%DA
7%
Plan capacity, evaluate new tools and infrastructure, and participate in meetings to align IT operations with business needs
deep expertisesocial core
8%DA
0%
Document infrastructure changes, create runbooks for common procedures, and maintain IT asset inventory and configuration records
7%DD
52%
Manage user access: provisioning/deprovisioning accounts, resetting passwords, configuring permissions across systems and applications
3%DD
68%
Perform security hardening tasks: configure firewalls, review logs for suspicious activity, apply security patches, and assist with compliance audits
1%DD
54%
TaskTimeTypeExposure
Document infrastructure changes, create runbooks for common procedures, and maintain IT asset inventory and configuration records
24%DD
51%
Manage user access: provisioning/deprovisioning accounts, resetting passwords, configuring permissions across systems and applications
20%DD
51%
Perform routine maintenance tasks: patching systems, updating software, backing up data, and testing disaster recovery procedures
16%DD
90%
Monitor system health, server uptime, and network performance using dashboards and alerting tools; respond to automated alerts and escalate critical issues
12%DD
75%
Troubleshoot and resolve hardware and software issues reported by end users or detected through monitoring; perform diagnostics and apply fixes
deep expertisesocial element
10%AD
20%
Perform security hardening tasks: configure firewalls, review logs for suspicious activity, apply security patches, and assist with compliance audits
6%DD
74%
Plan capacity, evaluate new tools and infrastructure, and participate in meetings to align IT operations with business needs
deep expertisesocial core
6%DA
10%
Communicate with stakeholders and other teams about system status, maintenance windows, incident impacts, and resolution progress
deep expertisesocial core
3%DA
12%
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AI tools for this role
Tools relevant to the most automatable tasks in this profession.
